Privacy Policy

Last updated: 2026

This privacy policy explains how Luxecare ("we", "us", "our") collects and uses personal information when you visit our website or get in touch with us. It applies to visitors to this website and people who contact us through it.

 

Note: If you are applying for housing through us or one of our schemes, a separate, more detailed privacy notice applies to the information we collect as part of that process. That notice is provided to you directly during the application process.

Who we are

This website is operated by Luxecare.

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We are the data controller for the personal information described in this policy.

If you have any questions about this policy or about how we handle your information, you can contact us at info@clientluxecare.com.
 

What information we collect
 

When you use our website or contact us, we may collect:

• Contact details you give us — such as your name, email address, phone number, and any information you include in a message or enquiry form.

• Technical information — such as your IP address, browser type, device information, and how you use our website. This is collected automatically through cookies and similar technologies (see "Cookies" below).
   

We only collect what we need to respond to you and to run our website.
 

How we use your information

We use the information we collect to:

• Respond to enquiries and messages you send us.

• Provide, maintain, and improve our website.

• Keep our website secure and prevent misuse.

• Comply with our legal obligations.
   

Our lawful bases for processing (under the UK GDPR) are:

• Consent — where you have given it, for example by choosing to contact us or accepting non-essential cookies.

• Legitimate interests — to respond to your enquiries, run and secure our website, and understand how it is used. We balance this against your rights.

• Legal obligation — where we are required to process information to comply with the law.

Cookies
 

Our website uses cookies and similar technologies to function properly and to help us understand how visitors use the site.

• Essential cookies are needed for the website to work and cannot be switched off.

• Non-essential cookies (such as analytics) are only used with your consent, which you can give or withdraw at any time through the cookie banner or your browser settings.

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Who we share your information with
 

We do not sell your personal information.
 

We may share it with:

• Service providers who help us run our website and communications — for example our website host and any tools we use to receive and manage enquiries. These providers act on our instructions and only process your information to provide their service to us. 

• Authorities or third parties where required by law — for example if we are legally obliged to disclose information.
   

Some of these providers may store or process data outside the UK. Where they do, we take steps to ensure your information is protected to UK standards.

How long we keep your information

We keep enquiry and contact information for as long as needed to deal with your enquiry and for a reasonable period afterwards, and no longer than necessary for the purposes described in this policy.

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Your rights

Under UK data protection law, you have the right to:

• Ask for a copy of the personal information we hold about you.

• Ask us to correct information that is wrong or incomplete.

• Ask us to delete your information in certain circumstances.

• Object to or ask us to restrict how we use your information.

• Withdraw consent at any time, where we rely on consent.

• Ask us to transfer your information to another provider in certain circumstances.

To exercise any of these rights, contact us at info@clientluxecare.com. We will respond within one month.

We may update this policy from time to time. When we do, we will change the "last updated" date at the top. Please check back periodically.

Contact us

For any questions about this policy or your personal information:

Luxecare Email: info@clientluxecare.com [CONFIRM: postal address if you want to include one]